Bike Warranty Information

It is our utmost priority to partner with the top E-bike makers to ensure that our customers receive products in excellent warranty. We reassure you of the quality and commitment of our partners to deliver you with the best E-bikes.

Each partner brand has slight distinct features in warranty and different return policy. We provide you with the same warranty and return options as we are authorized dealers of these brands.

Please find below specific warranty features and return policy briefs of each brand. If you are bothered by any questions, you may freely contact us!

 

BIG CAT

Warranty: One year warranty of all major components (suspension, frame, motor, charger and battery controller).

Return policy: Up to 7 days from the date of receipt.

Restocking fee: 25%

Click here for details  

 

EMOJO

Warranty: A year’s warranty claim for all major components (suspension, frame, motor, charger and battery controller).

 Return policy: Up to 7 days from the date of delivery.

Restocking fee: 20%

Click here for details!

 

NAKTO

Warranty: A year’s warranty claim for all major components including battery, motor, controller, throttle and PAS system.

Return policy: Up to 14 days from the date of delivery.

Restocking fee: Charged between 15 to 25% depending upon the condition.

Click here for details

 

CIVI BIKES

Warranty: Lifetime claim for the frame, whereas a year’s warranty for all major components and accessories.

Return policy: Up to 7 days from the date of delivery.

Restocking fee: 20%

Click here for details!