Shipping

***COVID UPDATE: Due to the unusually high demand in online shopping all over the world, shipping times are delayed.  Unfortunately this means that we cannot guarantee delivery by a certain date. Your order is immediately put into the queue when it is placed. Once the shipping label is created, you will be able to track your order. Please allow 3-5  business days for the shipping company to update the delivery time of your shipment once your receive notification of your tracking number. ***

SHIPPING INSURANCE: We highly recommend that you purchase  Route Shipping insurance in the event that your package is lost, damaged or stolen during the shipping process. Fedex and UPS do not provide insurance so once your order leaves our warehouse, we are not responsible for shipments which is lost, stolen or damaged. We guarantee that your product leaves our warehouse fully intact.  In the event that your package is lost, stolen or damaged, claims are made to Route Shipping Insurance, not our company. If you refuse the Route shipping insurance, you understand that you are fully responsible for the shipment once it leaves our warehouse if it is lost, damage or stolen. We do not given refunds for products that are lost, stolen or damaged during shipping. Your only recourse at that point without insurance is to contact UPS or FedEX. You can make a claim to Fedex or UPS however they pay only up to $100 per package (no matter what the value of your product is). We do not provide any refunds or replacement for lost, damaged or stolen goods during the shipping process under any circumstances. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system  As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5-7 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If you do not receive tracking information from us within six business days of your order, call us at orders@bestelectriccityrides.com.