On ALL orders cancelled or refunded for any reason, there is a 3% processing fee that will not be returned. Shipping and Route Insurance is non-refundable. All returns will incur to a 15% restocking fee.
To make any CHANGES to an order you must call customer service before noon EST the same day 833-232-7123. If the order has already shipped, rules of our return policy will then apply.
Bestelectriccityrides.com allows returns on products that are in new condition and are returned in the original packaging on or before 3 days from the date of delivery. "New condition" means that the product has not been opened, installed, fueled, started, ridden or used in any way. All returns must be called in in advance. Please call 1-833-232-7123 for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Return shipping and insurance charges are the responsibility of the customer/buyer. All returns are subject to a 15% restocking fee. Any merchandise returned without a RMA or any merchandise returned freight collect is subject to being refused.
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DISCREPANCIES OR DAMAGE
Any discrepancies or damage must be reported to Bestelectriccityrides.com within 24 hours of receiving your order. Call us at 1-833-232-7123 to report the damage, AND send photos and/or videos of the damaged product and box to info@bestelectriccityrides.com within 24 hours. Claims regarding damage during shipping will not be honored after 24 hours of receipt of the product.
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Products damaged by neglect or abuse, crash, accident, water jumps....etc will not be covered by warranty.
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Return shipping and insurance charges are the responsibility of the customer.
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The Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credits issued.
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Please allow a 7-10 business days turnaround time for your return to be processed.
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Any product defects reported are covered under warranty of the manufacturer. If your product arrives defective or is found to be defective within the first 5 days of normal use after delivery, replacement parts will be sent after we have verified that there is in fact a defect at the discretion of Bestelectriccityrides.com. You must send pictures and/or video to info@bestelectriccityrides.com within 5 days of receipt of your order. Product defects not reported in writing within the 5 days after receipt of your order will not be covered for refund or replacements.
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We recommend that you buy the Route Shipping insurance to cover any damages during shipping. Damage claims are than submitted by the buyer through Route Insurance . If you have declined Route shipping insurance and your products is damaged, lost or stolen, you must report that and make a claim through UPS, FedEx or other carrier of your delivery. These carrier generally only cover up to $100 in damages.
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Returns are not accepted on products that have been altered or used.
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All returns must be called in advance and given a Return Authorization Number (RMA #). Only items originally purchased within 30 Days from the date of delivery will be considered for return
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Return Authorization Number (RMA #) is required before any replacement claim will be accepted.
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Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
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The item must be shipped back with care as not to be received damaged.
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All returned merchandise must be in its original carton or packaging.
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All returned merchandise is subject to a 15% restocking fee, this includes the processing fee.
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Clearance items are FINAL SALE ITEMS, no returns or refunds will be granted under any circumstance.
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Due to the nature of some products, such as open box items, we are unable to accept returns for them.
It is our utmost priority to partner with the top E-bike and E-Scooter makers to ensure that our customers receive top-quality products in excellent warranty. We reassure you of the quality and commitment of our partners to deliver you with the best E-bikes and E- Scooters.
Each partner brand has slight distinct features in warranty and different return policy. We provide you with the same warranty and return options as we are authorized dealers of these brands.
The time to get the delivery of the exchanged unit may vary depending upon your location and the availability of the product.
In case the item you are shipping back has a value over $75, we suggest you to use tracking service, and arrange for shipping insurance. We suggest using premium courier service as we do not guarantee that your returned item will be received.
If you refuse the Route shipping insurance, you understand that you are fully responsible for the shipment once it leaves our warehouse if it is lost, damaged or stolen.
***FREE SHIPPING (when offered): To most 48 contiguous states on select items offering free shipping. Shipping will be by ground and by the carrier of our choice. Amount being purchased and paid for must exceed $250 to qualify and not include any items listed as not part of this offer. Core fees, credits or rebates, special order items DO NOT QUALIFY. No further discounts will apply or be combined with free shipping. If you require a specific carrier, premium service or expedited delivery, you will be charged for that service. Free shipping orders are to ship complete only. If separate-partial shipments are requested, shipping fees will apply. Prior sales excluded. Free shipping offer is for pre-paid orders only. Free shipping is only if you keep the order. If you return the item(s), shipping is no longer free, it will be deducted from your credit.
***COVID UPDATE: Due to the unusually high demand in online shopping all over the world, shipping times are delayed. Unfortunately this means that we cannot guarantee delivery by a certain date. Your order is immediately put into the queue when it is placed. Once the shipping label is created, you will be able to track your order. Please allow 3-5 business days for the shipping company to update the delivery time of your shipment once your receive notification of your tracking number. ***
SHIPPING INSURANCE: We highly recommend that you purchase Route Shipping insurance in the event that your package is lost, damaged or stolen during the shipping process. Fedex and UPS do not provide insurance so once your order leaves our warehouse, we are not responsible for shipments which are lost, stolen or damaged. We guarantee that your product leaves our warehouse fully intact. In the event that your package is lost, stolen or damaged, claims are made to Route Shipping Insurance, not our company. If you refuse the Route shipping insurance, you understand that you are fully responsible for the shipment once it leaves our warehouse if it is lost, damaged or stolen. We do not give refunds for products that are lost, stolen or damaged during shipping. Your only recourse at that point without insurance is to contact UPS or FedEX. You can make a claim to Fedex or UPS however they pay only up to $100 per package (no matter what the value of your product is).
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5-7 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If you do not receive tracking information from us within six business days of your order, call us at 833-232-7123 or email orders@bestelectriccityrides.com.
***Availability of supplies and shipping has been affected by the pandemic due to greater demand and shipping volumes all over the world as well as manufacturing time due to periodically closed factories and lower staffing due to health concerns of workers who manufacture the products.*****
Items are shipped within in 2-3 business days of order placement. Items that are not in stock are considered "Pre-order" and the estimated date of availability is given on the product page and again in the cart upon check out. If availability changes, we will contact you by email to update the availability. We make every effort to keep our inventory up to date however there may be times when the item becomes unavailability between the time of your order and time of shipment. When this happens, we will contact you.
